Section 5: Telephones

Telephones Procedures / Phone Tree // Front Page

Shatford Library

Circulation Department

Policy & Procedure Manual

Phone Tree

Phonetree is an automatic program that calls people with overdue items and plays the following pre-recorded message:

Hello. This is a message from the Pasadena City College Library. A member of your household has Library items that are overdue. These items need to be returned now in order to avoid further overdue charges. Questions concerning these items may be referred to our Circulation Desk at area code (626) 585-7174. Press star to hear this message again. Thank you.

It must be run once a day, no later than 3:00 p.m. The program is on Jared’s computer. Running the program requires opening two folders: “Phonetree Step 1” and “Phonetree Step 2.”

Double click  “Step1 of 2” on desktop

You will get a pop-up window.

Wait for username password screen

Enter the same text that appears in the username (You can copy and paste it.)

Wait until whole window disappears

Double click “Step 2 of 2”

Click the “Send Overdues to Phone Tree” button.

Wait until all are sent (as noted in “status bar”).

Click “Call List of Phone Numbers” button.

Status bar will indicate that calls are initiated

Click the “End Program” button.

Play the message on the machine once or twice a week to make sure it has not been erased.