Section 3: Lost or Missing Library Items

Claims Returned / Claims Returned Procedures in Voyager / Missing Items / Lost and Paid Items  

Sample Lost and Paid Receipt / Lost and Paid Refunds / Sample Refund Receipt / Sample Refund Log

Lost and Paid FAQs // Front Page

Shatford Library

Circulation Department

Policy & Procedure Manual

Missing Items

This section requires images for instruction which do not post well here. Please refer to the physical manual found behind the Circulation Desk or download by clicking:

 Missing Items.doc

If a patron wants to check out an item but we cannot find it on the shelf, a booktruck, sorting shelves, or in mends (Make sure you exhaust all possibilities first!!):

    1.   Fill out a blue missing slip form (example below).

2. If a patron is looking for the item and they would like to be contacted if the item is found, make sure to fill out the bottom portion of the slip and place a “hold” on the item for the patron if we do find it. (We WILL NOT place holds on missing RESERVE materials)
   1. Explain to the patron that we will look for the item 6 times and that we will contact them if we find it.
   2. We will not contact them if we do not find it.
3. If a patron is not looking for the item (i.e. a librarian reported an item missing but no one in particular wants it), then leave the bottom portion of the form blank.
4. Have a supervisor mark the item as “missing” in the item record in Voyager.