Section 3: Lost or Missing Library Items

Claims Returned / Claims Returned Procedures in Voyager / Missing Items / Lost and Paid Items  

Sample Lost and Paid Receipt / Lost and Paid Refunds / Sample Refund Receipt / Sample Refund Log

Lost and Paid FAQs // Front Page

Shatford Library

Circulation Department

Policy & Procedure Manual

Refunds

Patrons are eligible to receive a refund for the cost of paid items within one year of the date on their receipt. The $10.00 processing fee is non-refundable.

If they find the book(s), they can bring in their receipt for a refund. Remember: They get their money back for the replacement cost of the item only. In the example in the previous section, Bianca could get back the $25.00 she paid for the book but not the $10.00 processing fee.

Get the stack of receipts from the cash drawer. Ask the patron for the white copy of the receipt that was given to him/her. If they do not have the white copy receipt, make a copy of what we have and use that instead. On the bottom of the receipt, fill out the following information: refund date, amount, and “Refund Approved by” (sign your name there). Be sure to write “Acct. # 01-8890-6106-0000” on the bottom right of the receipt. A sample of a completed receipt filled out for refund purposes is on the next page. In the “Lost and Paid Statistics” binder, fill out the refund log for the transaction. An example of the log follows the receipt sample.

Give the student the white copy as well as the pink copies and tell them to take these to the Student Bank. If the refund is under $100, and the paperwork is taken in person, the student will get cash back the same day (from the bank). If it is over $100, they may have to wait a few days for a check to be made by Fiscal Services.

Put a note in the patron’s record and in the item record that the refund was given. Remember to include the date, the receipt number, and your initials.